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Use our 25 years of experience to manage your IT Services

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The role of IT management is changing. It goes from a cost center, spread over the various services necessary for the operation of IT, to a service and profit center designed to support the company’s business.

The difference? IT is now competing in the different parts of its organization with the external service providers. Therefore, internally, IT must MEASURE the service delivered and COMMIT on service quality to RE-INVOICE its services to its users.

Service requests are getting now increasingly important for several reasons: The image of IT, the need of optimizing all resources, whether human, hardware and software, and cost control for a fair and equitable chargeback.

Your IT need ASG’s experience to help you manage Service Requests, from End user to End user, and know at any time about your resources.

ASG knows how to do it better!

With over 200 cumulated years of experience in Request and Asset management, ASG’s Professional Services team can help you to analyze your Service requests, your Asset management and your processes. In addition, thanks to a unique workshops’ approach and a relevant business-oriented methodology, ASG will give you the keys of a better solution that meets your requirements about IT Services (MESURE, COMMIT, INVOICE) and satisfy your end users.
You can rely on ASG’s experts and ITAM Center™ solution to:

  • Build and maintain the request process globally with:

     

    • Implementation assistance of Hardware and Software request management through a Service Catalog
    • Implementation assistance of Access and services request management
    • Project assistance on Helpdesk management
    • Building rapidly an easy-to-maintain solution and reusable
  • Manage the procurement process with:

     

    • Expertise on Hardware provisioning
    • Expertise on Software provisioning (licenses, subscriptions, maintenances)
    • Expertise on Replenishment stock management
  • Facilitate the management process with:

     

    • Software implementation of Hardware, licenses, applications, services and contract lifecycle management
    • Fast deployment of Hardware assets, software, applications and services discovery, inventory of links between CIs with impact analysis
    • Stressing Workstations and servers’ vulnerability capability
  • Benefits:

     

    Enables your IT services to run efficiently while gaining the ability to evolve and scale as business needs change

    • Expert Assistance: Having a plan is always a good thing. With our expertise, Having the right plan is even better
    • Agility: Transformation from CAPEX (capital expenditures) to OPEX (operational expenditure)
    • Ready to go / Out of the Box: Solution delivered with pre-packaged content
    • Reduction of cost: Number of resources for professions, number of resources for installing and exploitation of the solution, acquisition and running cost