Blog > October 2020 > Operationalizing Privacy Compliance with Content Services

Operationalizing Privacy Compliance with Content Services

The current of wave of consumer privacy regulations, such as the GDPR and CCPA, has created new challenges for organizations. 1) They must know where personal and sensitive data lives within the enterprise; 2) they must know whose data it is; and 3) they must ensure its collection and use is compliant. While many organizations have started to address privacy for information residing in databases and data lakes, fewer have tackled privacy for information living in documents and records (Microsoft Word, reports, spreadsheets, etc.).

With the explosive growth of records and the advent of widespread remote work due to the pandemic, organizations need to rethink how they find, classify and manage personal information. For instance, as remote workers use shared/network drives, SharePoint and Microsoft 365, there are concerns with user-managed documents not being classified properly. It is no longer enough for organizations to simply manage information. They must elevate their governance strategies – knowing what data they have and ensuring they collect and use that data in accordance with privacy regulations.  

To start, enterprises need to gain visibility and transparency into where sensitive and personal information resides within their documents, content and records. However, most currently lack the ability to identify where that information exists within content. Even if they could, most organizations are unable to associate personal information within records to a specific person – making it near impossible to adhere to consumer requests for deletion. Organizations need an integrated solution that addresses both structured and unstructured content and that can:

  • Scan/discover where sensitive information resides
  • Properly manage the access, storage and deletion of sensitive information
  • Automate migration, legal holds, redaction and disposition policies based on classification insights 
  • Extend information governance and data privacy to shared drives, SharePoint and Microsoft 365

ASG Mobius Content Services (Mobius), in partnership with BigID, delivers these capabilities at scale. Organizations can use Mobius to not only locate personal information anywhere in the enterprise – across potentially billions of documents – but they can also automate the classification, access and governance for the records containing sensitive information. This includes rules-based retention, redaction and audibility of access – all with 95% accuracy thanks to machine learning/artificial intelligence capabilities.

By transforming their governance strategy for content, enterprises can operationalize compliance. Doing so not only helps contend with privacy regulations, but also supports digital transformation. Benefits include:

  1. Improving trust in information. Take a comprehensive approach to ongoing discovery and governance of both legacy and new documents and records.
  2. Reducing operational costs. Achieve reductions of between 30% and 50% in governance operational costs by eliminating redundant tools and manual processes.
  3. Eliminating overhead. Scan unstructured information at scale and reduce overhead by 30% or more.
  4. Mitigating compliance risks. Operationalize and attest to the organization’s ability to adhere to governance and compliance mandates.
  5. Boosting productivity. Free up resources and automate sensitive content discovery, classification, deletion and redaction.
  6. Enhancing responsiveness. Eliminate manual steps and lower costs of handling customer removal requests by up to 60%.

In today’s regulatory world, information governance can’t be business as usual. Organizations must elevate their strategies to prioritize and operationalize privacy compliance. ASG helps our customers enhance visibility and transparency so they know where risk resides – and we equip them to mitigate that risk with policy-based governance.