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Blog > November 2020 > Unlocking Modernization with Your Content Strategy

Unlocking Modernization with Your Content Strategy

ASG recently hosted an executive roundtable to discuss how enterprises can modernize their organization around documents and records – and it was a lively conversation! There is a lot going on in the content management and services space, so it’s sometimes easy to miss the forest for the trees.

The core discussion focused on three critical and timely topics – system modernization, addressing compliance and operational excellence. During the pandemic, companies are under pressure to find additional cost savings, consolidate redundant systems and deliver exceptional customer experience with limited staff and resources. Not easy tasks to accomplish, but certainly ones that can deliver substantial benefits and position companies to rise from the COVID-19 environment stronger, more organized and absolutely more efficient. Here are some of our thoughts and top takeaways from the roundtable.

System Modernization – Addressing IT Debt and Leveraging the Cloud

For a topic like system modernization, I like to take a broad view and envision the entire IT topology for an organization – ERPs, line of business applications, claims, invoicing, HR, finance, customer service, etc. – as well as all of the content and document systems that are managing organization's records and documents. This can include Mobius Content Services, as well as departmental imaging solutions, Shared Drives, Microsoft 365, DropBox and more.

Most organizations have a legitimate struggle with the legacy infrastructure they have inherited. When we peel back the layers on the typical Fortune 1000 company, we see similarities with IT Debt. There are many redundant systems that serve the same purpose and offer similar functionality. There are brittle systems that haven’t been upgraded or have security and performance risks. And then there are many applications/systems chugging along and performing their duty without any glitches or downtime – but they were never designed to truly integrate with correlating systems and documents.

Enterprises must determine what they want to tackle and accomplish with cloud migration. Is it...

  • Infrastructure cost – shutting down apps and machines and migrating to the cloud?
  • Operational cost – streamlining business processes around access, analytics and processes?
  • Opportunity cost – freeing up IT staff and resources for activities that bring more value than testing and rolling out new versions, administering large farms of applications, etc.?

Hybrid cloud gives companies flexibility. They can migrate and consolidate where it makes sense, as well as federate and connect fragmented systems – both for business gains and adhering to compliance standards. With a content platform like Mobius, companies can ensure that privacy-aware governance extends across the entire IT ecosystem and auto-scales alongside the cloud as companies need more or fewer servers based on demand.

Addressing Compliance – Automating Consumer Privacy and the Right to be Forgotten

In my experience, companies move fast – setting goals and projects, working hard to accomplish those goals in tight timeframes and then moving right on to the next round of challenges. In this type of environment, having time available or dedicated to housecleaning and organizing is rare. It doesn’t sit high on the totem pole.

This latest batch of data privacy regulations points out companies' greatest IT/Operations weaknesses, especially a lack of a unified view into business and how end users interact with documents and content. The key questions ASG asks our customers around compliance are:

  • How manual is your legal hold process and does it involve leveraging shared drives?
  • How do you identify and mask privacy information within documents?
  • How do you track who in your organization has accessed privacy information?

Today, companies are at all different stages of tackling consumer privacy. Some are implementing records management and event-based retention, some need redaction applied at the time of retrieval, and some are still identifying sensitive data within documents and records. There’s almost always a need for additional classification that’s available within eDiscovery technology, and there’s a need for migrating these documents from shared drives to a more robust governance service offering.

ASG and Zia Consulting have simplified this by bringing together a solution that covers the initial scanning of documents, through migration and management of documents, while applying the appropriate Governance Services along the way. We’ve selected leading technologies from BigID, Ephesoft, Zia and ASG to offer a comprehensive and integrated solution.

Operational Excellence – Augmenting, Extending and Streamlining Your Way to End User Happiness

To make operational excellence a reality, enterprises must focus on business and IT alignment. Companies that have an open, collaborative culture are already going down this path. For other companies trying to rebuild this alignment, ASG and Zia Consulting provide Digital Transformation Workshops that facilitate focus and direction. With expert guidance, enterprises can properly measure the pain points and benefits of their legacy systems. They can prioritize and decide which systems to migrate or update, which to slowly sunset and which to leave alone. Many times, ASG has seen that a highly connected middle layer, equipped with federated capabilities, can cure many ills related to customer experience, cost reduction and employee productivity.

Find out how ASG Mobius Content Services can drive system modernization and privacy-aware governance at your company by visiting this product page and reading this blog post. Don’t forget to join ASG’s next event, so you’re part of the conversation – check out upcoming roundtables, webinars and more here.

Posted: 11/11/2020 8:00:00 AM by Greg Wilson
Filed under :Collaboration, Content, Data, Governance, Information, Mobius