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ASG Perspectives

Blog > November 2019 > Interplay Between Human and Digital Workforces Creates Unique Value

Interplay Between Human and Digital Workforces Creates Unique Value

Over time, technology has dramatically increased the efficiency of a business, however enterprises still face challenges when it comes to automation. In many organizations, manual processes are spread across multiple applications, user interfaces and business unit silos. This makes automation difficult and locks views into the department, reducing visibility across the entire organization and hindering greater efficiency. What’s more, legacy applications often lack APIs to directly automate actions, and other processes are driven through common desktop applications requiring manual operation. These tasks are typically mundane, monotonous and often prone to human error.

With these process inefficiencies, the lack of enterprise visibility and cross-application connection and the prevalence of business organization silos, organizations see duplication of work and less productivity.
Technologies such as business process management (BPM1) and robotic process automation (RPA2) address these challenges by digitizing business processes, automating workplaces, augmenting humans with digital workers, creating intelligent and self-learning products and, thus, accelerating digital transformation across enterprises. With the right implementation, automation can even reduce costs and free employees to deliver more value from higher-level tasks.
 

However, most process automation providers end up creating their own silos because they don’t consider how BPA and RPA interrelate. BPA tools automate machine-based processes. RPA tools automate human-based processes. In the real world, these processes are not so discrete and often interact through a single process that needs to be automated.

 

ASG-Zenith Eliminates Challenges Created by Separate BPM and RPA Tools


ASG implements BPM and RPA together to help business by creating a continuous approach to process automation and bringing more value to the organization than would be possible from leveraging separate tools in isolation. While traditional BPM players are now seeing the value in bringing BPM and RPA together, many have added RPA capabilities to their portfolio through acquisitions or partnerships. This addresses one automation problem but creates others. It establishes multiple design entry points and user interfaces for BPM and RPA—however, as mentioned, process designers often need to include both automation models to provide the most efficient process automation from start to finish.
 
Enterprises also face another problem when they inorganically aggregate previously built capabilities: a lack of a common programmatic approach or single API. Separate BPM and RPA engines must be connected through either an external API or tokens passed between them. Automation with both BPM and RPA then require an active network connection between tools, creating network and resource dependencies and introducing new failure scenarios.
 
ASG-Zenith takes a unique approach to digital automation, introducing a first-of-its-kind solution including BPM and RPA. It enables automation of human activities and machine-based business processes using a single visual design environment, ASG-Studio. ASG-Studio provides one design studio where process designers can create BPM process models as well as RPA models that are seamlessly integrated—unifying automation capability across the entire organization.
 
With ASG-Zenith, customers will be able to design, publish and execute both BPM and RPA tasks. The handshake between BPM and RPA is seamless and allows an RPA task to be invoked from within a BPM process, augmenting the process with BOT-based automation. Once the BOT finishes its work, it sends the results back to the BPM automation to resume the process. This extends process automation more completely through processes, creating new levels of value and automation, as shown below.

BPM-RPA-image.PNG Businesses stand to greatly benefit by augmenting human work with machines and automation in the digital age. ASG-Zenith gives customers a competitive advantage by combining the power of BPM, which streamlines the processes across applications and business units within an organization, with RPA, which automates highly repetitive, routine and mundane tasks. This combination creates an end-to-end digital automation platform that can accelerate digital transformation initiatives across organizations.

Our blog, "Accelerating the Pace of Digital Transformation Requires New Tools for Process Automation," shares more on ASG’s approach to digital process automation. For more information, visit our ASG-Zenith product page.
 

1. What is business process management (BPM)?

Business process management (BPM) discovers, models and automates business processes in order to improve an organization's operational efficiency.

2. What is robotic process automation (RPA)?

Robotic process automation involves the definition and deployment of software robots to automate mundane repetitive tasks commonly performed by humans.