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Blog > December 2020 > Insurance Company Reduces IBM z13 Monitoring Costs and Improves Customer Service

Insurance Company Reduces IBM z13 Monitoring Costs and Improves Customer Service

For today’s enterprise, customer acquisition and retention hinges on the ability to respond to rapidly changing demands through digital transformation, and it must be accomplished without increasing operational costs. It still stands today that much of enterprise digital innovation is based upon production data housed on IBM Z platforms. Therefore, maintaining high IBM Z platform performance, availability and responsiveness is critical to ensuring customer value is delivered and costs are contained.  

This is the case for a U.S. large insurance and financial services company that uses ASG-TMON® to monitor its IBM z13 environments so that the mean-time-to-repair (MTTR) of issues is reduced, ensuring IBM z13 supported customer-facing applications provide quality services at speed.

“By rapidly correcting problems and by proactively preventing problems, we maintain and improve our service levels and provide our users with seamless 24x7 IT infrastructure support,” the company’s CIO said.

From Main Street to Digital

With approximately 2,000 corporate employees and 120,000 independent representatives throughout North America, the insurance and financial services company began in the 1970s offering families education and services to help them manage their money and achieve their financial goals.

The company saw the opportunity to deliver full-service financial management to an under-served population—Main Street clients, eventually originating the “Buy Term and Invest the Difference” philosophy, helping people buy just the term life insurance they needed, leaving money to invest.

In 2010, the company became independent, trading on the New York Stock Exchange. They now insure more than 5 million people and have approximately 2 million investment clients. A market-leader in speed, the company initiated a web-based insurance application, which offers policy acceptance within three minutes for eligible clients.

Reducing Costs, Improving Customer Satisfaction

Many financial services companies find that their basic infrastructure costs leave too little budget for innovation. Cost savings due to reduced software or hardware costs are critical in helping them manage their bottom line while staying ahead of competition.

As the company moved forward in its digital transformation journey, it sought to improve its financial position by lowering operations costs. At the same time, the company understood the competitive nature of the marketplace.

Whether interacting with customers by telephone or online, the availability and responsiveness of their systems can mean the difference between gaining and losing a customer. In addition to reducing costs, the company wanted to improve the performance and availability of their customer-facing systems.

As virtually all their production business data for these systems is housed on their IBM z13 platform, stability of this platform is essential to the company’s business success. With a sizable and growing customer base, proactive problem management on the IBM z13 was became the company’s priority.

The company needed a low-cost but superior monitoring product that would anticipate problems and speed corrective actions.

Optimizing IBM z13 with Advanced Monitoring

The company already had a solution for monitoring their IBM z13, but it was costly and didn’t provide all the capabilities they sought. The company was looking for a reliable and stable IBM z13 monitoring solution that improves availability by reducing MTTR and reducing CPU overhead to enable economical continuous monitoring across IBM z/OS, IBM Db2, IBM CICS and TCP/IP. The technical staff also needed a product that offered a quick transition.

The ASG-TMON suite met these goals. The company selected the ASG-TMON solutions for IBM z/OS, IBM Db2, IBM CICS and TCP/IP to monitor IBM z13, adding in ASG-NaviPlex® to support their Network Operations Center and ASG-Navigraph™ to provide superior performance reporting capabilities.

Improved Monitoring, Improved Costs, Improved Customer Service

ASG-TMON provided the company with benefits they sought when looking for a new monitoring product. The team particularly valued the following:

  • Quick and easy installation
  • Reliable operation
  • Low CPU overhead when monitoring continuously, as compared to other products
  • Intuitive and easy-to-use products
  • Availability of comprehensive statistics

The company indicated that they were completely satisfied with ASG-TMON, ASG-NaviPlex and ASG-Navigraph. They had achieved their goal of cost reduction while obtaining a superior monitoring product that would help them meet the needs of customers. The training provided along with support for their installation helped increase their confidence and delight in having made the choice to go with ASG.

Posted: 12/16/2020 8:00:00 AM by Mike Siemasz - Product Marketing Manager
Filed under :CICS, DB2, IBM, IBM_Z, Navigraph, Naviplex, TMON, z/OS, Z, z13