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Blog > September 2018 > End User Productivity – Access is Essential but not Everything

End User Productivity – Access is Essential but not Everything

In my last blog post, I noted that organizations often struggle with application sprawl and can benefit from tools that improve access to enterprise resources in a way that is contextually relevant. One answer is to consider digital workspace platforms, which allow IT to predefine a subset of applications needed for a particular role or task and then make them available to end users.

But the challenges of application sprawl go beyond access: end users still must navigate the labyrinth-like structure of the enterprise applications themselves. Accessing an application is not the same thing as obtaining what’s needed from it—nor doing so in an efficient manner. Digital workspaces can extend beyond delivering a link to an application to actually connecting users directly to specific areas of a sophisticated application, providing ready and easy access so they can get things done.

Consider commercial enterprise applications such as Salesforce or SharePoint. These sophisticated environments offer a tremendous range of capabilities, but as their usage grows within an organization, end users often struggle to find the information they need. The very size and complexity of the environments can make navigation a challenge if one is not a daily, intensive user. The problem is exacerbated if lack of governance permits old and outdated information to remain in these systems. For example, though they are individual applications, users can still struggle to find a particular report in Salesforce or a specific document or folder in SharePoint. Knowing what is accurate and up-to-date is often not documented. That challenge diminishes productivity, as well as the user experience. It also leaves the user at risk of using information that is wrong.
Such navigational challenges are even greater with bespoke applications that are developed by enterprise IT. Usually, only frequent and dedicated users will know where information is and how to get there. Employees who are unfamiliar with the application structure waste time searching (often unsuccessfully) for the information they’re seeking.

A digital workspace can automate such navigation, taking employees where they need to go—whether it is to a particular part of an application or a specific folder in a content repository. But productivity does not have to end there. For example, ASG’s Workspaces offers programmable widgets that can automate data exchanges between different applications to further reduce or eliminate mundane, repetitive tasks and ensure efficient operation. Rather than stopping at the front door of an application as a traditional portal does, ASG’s Workspaces facilitates the work that needs to be done within the environment.

ASG’s approach to widgets within its offering reflects a maturing industry perspective regarding the business motivation for end user technologies like digital workspaces. Enterprises want to move beyond the “command and control” mindset of earlier generation tools like virtual desktop infrastructure (VDI), which focused on managing licenses and controlling user behavior. Organizations can manage that end-user environment and do so in a way that delivers employee empowerment and engagement. Security and data protection will always be priorities in planning, but providing a work environment that fosters productivity should be of equal importance.

To learn how ASG can help optimize your digital work environment, check out our Workspaces solution.
Posted: 9/11/2018 8:07:13 AM by Chris Martins | with 0 comments
Filed under :access, content, digital, information, management, transformation, workspace, Workspaces

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