Select and Design the Support Your Program Needs

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Through the Intelligent Support Portal, ASG customers may access ASG’s Knowledge Database, “Ask the Expert,” to find answers to product questions and problems. Customers may also download product fixes, manual and software as well as manage their open tickets with Customer Support.

3 Easy Steps to Intelligent Support

  • Use the link provided below to access the Intelligent Support Portal.
  • Click the Log In
  • Follow the Instructions to validate your customer status.
  • Collaborate with our experts through the portal.
Access the Intelligent Support Portal
Getting the Help You Need

Valued customers can access ASG’s Software Enablement Expertise through our tested and customized Intelligent Support Portal.

The Intelligent Support Portal provides self-assistance with:

  • Expert product help
  • Issue ticketing
  • Software downloads
  • Enhancement requirements
  • Software fixes
  • Technical documentation
  • License
  • Emergency passwords
 

For more information, refer to the User Support Guide.

For Additional Support Needs Click Here

You can also visit the FTP Overview page to access or upload assistance files.