ASG Solutions for Remote Control

 
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Allows support technicians to securely connect to and manage a wide range of remote devices.

ASG Solutions for Remote Control integrate seamlessly with MSPs, enterprise help desks, and OEM partners to deliver global IT management, automation, remote access, and support services.

This product is specifically designed for help desk users. It accelerates problem resolution and enhances the customer experience while reducing overall support costs. 

Differentiators

Support agents can leverage the environment by feeding session details into the reporting module for clear accountability with their customers.
  • Secure remote control of Windows, Mac and Linux machines.

  • Connect on-demand and schedule remote desktop sessions.

  • Robust troubleshooting toolset with easy-to-use graphical interface,

  • Fault-tolerant global data backup for maximum security and redundancy.

Benefits

Allows support agents to conduct secure remote connections across multiple platforms, view the computer desktop, and interact with it as if on a local network.
  • Seamless integration

    Seamlessly integrate with your CRM, ticketing, ERP, and other business apps.

  • Fast

    Fast, on-demand remote desktop connectivity delivered from a globally-distributed socket server network.

  • Secure

    100 percent web-based with nothing to install, and no footprint left behind on remote computers.