ASG Solutions for Chat

 

A secure, multilingual chat solution that offers fast and easy access to help and support.

ASG Solutions for Chat offers one-click access to assistance and provide customer support agents with easy-to-use remote desktop tools for fast diagnosis and problem resolution across Windows, Mac and Linux.

Designed for global businesses, ASG Solutions for Chat reduce support costs, improve support agent productivity and enhance customer satisfaction by providing the fastest, direct channel to expert assistance.

Differentiators

Provides live chat, real-time visitor tracking, secure click-to-call and requires no configuration changes or application deployments.
  • One-Click Access to Support

    Online and offline chat buttons to accurately inform the customer of support availability.

  • Intelligent Chat Features

    Support agent chat initiation and pre-defined messages to accelerate the support process.

  • Advanced Reporting

    Delivers reports generated by user, client, and time

Benefits

Provides customizable live chat capabilities for support that can be offered at multiple access points anytime it is needed,
  • Maximizes Investments

    45 percent less costly than phone-based support.

  • Adapts to User Environments

    Chat access from websites, support portals, email signatures, Twitter accounts and other supported applications.

  • Supports Multiple Languages

    Can be customized to reflect multiple languages and brands (English, French, German, Italian, Spanish).