ASG-ITASM Service Management

 
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Provides Organizations With a Consistent, Precise View of All IT and Business Services They Support

Comprehensive, integrated, easy-to-use and deploy IT Service Management solution

ASG-ITASM Service Management delivers integrated ITIL® standards and best practices. It allows you to you to gain control and reduce the complexity of service delivery while improving visibility across your service management operations now and in the future. It helps ensure business goals are met and value delivered.

Differentiators

Provides immediate access to asset and configuration information associated with a reported incident.
  • Automates Service Deck

    Automated processes escalations.

  • Single Point of Access

    Provides a unique and dedicated Service Portal.

  • Root Cause Analysis

    Identifies root causes to eliminate recurring incidents.

  • Monitors Service-Level Agreements

    Track and monitor compliance performance against SLAs.

Benefits

ASG-ITASM Service Management helps deliver IT services better, faster and cheaper.
  • Process Automation

    Automates the processes for incidents, requests and problems.

  • Increase Productivity

    Increases the productivity of support staff and help desk agents and reduces support call length and volumes.

  • Compliance Management

    Provide transparency and accountability.

  • Change and Release Management

    Easily track, manage, and control all IT changes made in an IT environment using the ITIL best practices framework.

We implement easily a 'follow-the-sun' service desk and increase drastically the efficiency of support agents.

ABN AMRO Bank N.V. - an all-around Dutch bank