IT2020: The New Performance Management Paradigm

Because business success is tightly fused with technology, IT costs are rising, and this trend is expected to continue. As a result, businesses are demanding that IT be more than a static resource. IT is expected to deliver business results with a measurable contribution to the organizations bottom line. These expectations are driving a new performance management paradigm as traditional methods of managing technology performance cannot ensure maximized business use, let alone drive business results.

Is your IT department supporting complex, multi-tiered internal and/or external business services?
Yes
No
Don't Know

Are your current IT performance management tools designed for complex multi-tier environments?
Yes
No
Don't Know

Is your company currently working on Business Service Management (BSM) initiatives?

Yes
No
Don't Know

	What is your organizations decision timeline for the purchasing a Business Service Management solution?
		Less than 3 months
		3 to 6 months
		More than 6 months
		To be determined

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