The following links provide information on ASG support services for prospective, new, and current customers.

Policies

Support Policy
Document summarizing what product versions ASG will support as well as explaining other factors that define the scope of ASG technical support.

 

Available Support Services

ASG Customer Support Services
Infosheet summarizing available ASG customer support programs and services.

ASG Intelligent Support Portal Infosheet
Infosheet introducing ASG's special customer Web-based support portal, included with regular product maintenance and providing 24x7 access to important support tools.

Electronic Product Delivery — Press Release
Press release announcing customers' ability to download ASG products electronically via the Intelligent Support Portal, for faster product delivery and implementation.

Support Guides

Customer Support Guide
Manual describing ASG technical support services and explaining the process through which you can use ASG technical support most effectively.
 
Worldwide Professional Services Field-Developed Interface Support Guide
Document providing information about ASG's Worldwide Professional Services support approach for Field-Developed Interfaces (FDIs) as well as Professional Services support contact information and escalation procedures.
 
Intelligent Support Portal User's Guide
Manual explaining how to use ASG's special customer help-yourself support portal.

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