
"ASG is very excited about its new partnership with Ru-Link, whose customers will have the ability to streamline IT administrative tasks via ASG-TrackBird's various modules, thereby improving overall efficiencies, reducing costs and lowering overall TCO. Additionally, Ru-Link customers will be able to comprehensively manage service desk issues via the Web through ASG-IMPACT. This partnership will help many organizations address their most complex IT management issues."
- Jim Burke, ASG general manager & vice president of VAR sales
In September 2004, ASG announced a strategic partnership with Ru-Link, a value provider of integrated network solutions that support business information and communications systems. Under its terms, Ru-Link has gained the right to distribute ASG-TrackBird™ and ASG-IMPACT®, solutions from the ASG Infrastructure Management product family.
ASG-TrackBird helps IT organizations with asset management by scanning networks to identify all components (including all workstations, servers and devices), collecting hardware and software information and monitoring inventory progress.
ASG-TrackBird enables IT departments to work more efficiently by:
ASG-IMPACT, an advanced consolidated service desk solution, enables users to manage service desk challenges, problems, modifications and assets anywhere at anytime via a browser. Help desk analysts, departmental and branch IT coordinators, managers and end-users can access their help desk system without having to license, install and maintain software on their PC. Also, ASG-IMPACT Web™ extends ASG's advanced IT service management capabilities to the Internet.
"Ru-Link welcomes ASG as a valuable partner," said Madhu Gajaria, vice president of marketing for Ru-Link. "Many of our customers can benefit from the vast array of products that ASG has, especially in the field of Infrastructure Management."