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ASG Acquires End-End Technology for its Business Service Platform Providing Powerful End-User Monitoring Features

Technology Brings Robust and Efficient Real-Time, End User-Centric Monitoring of Applications Performance, Response Time and Experience.

NAPLES, Fla./Monday, September 10, 2007 — ASG recently announced the acquisition of new technology from End-End Software that effectively monitors end-user response using lightweight agents. The addition of the End-End technology completes the end-user monitoring capabilities of the ASG-TeVISTA suite of products bringing together a combination of synthetic and real end-user probes to determine the exact client, network, and server end-user experience in real-time. This allows organizations to monitor what matters most, allowing management to take swift action to ensure that end-user expectations are exceeded.

“The addition of this strategic technology to our Business Service Management solution, ASG’s Business Service Platform (BSP), will allow our customers to effectively and comprehensively monitor the end-user experience,” explains Scott McCurdy, Senior Vice President of Product Management for ASG Software. “The ever-growing virtualization of critical transactions and business means that monitoring and analysis of the end-user experience is critical to many businesses from banking to education; legal services to the retail industry.”

The new technology monitors transactions and response time, dividing them into client, network, and server elements. The data is then delivered to a central server for storage and reporting. Central to the new functionality is a Web-based console, which provides analysis features accessing a range of reports against the data acquired from the agents.

The new features are designed to auto-detect any application, install out-of-the-box and offer Java-based monitoring capabilities to monitor applications on thin client technology. This enhanced software solution addresses slow application response times and variances of response times in a proactive format that allows for immediate remedial action. Users can set strategic triggers to generate e-mail or SNMP trap alerts when thresholds or parameters of service are violated.

About ASG and its Business Service Platform
ASG's Business Service Platform (BSP) is a solution for companies that want to manage their underlying technology and ensure that their IT infrastructure enhances business performance. ASG's BSP goes beyond Business Service Management (BSM) software by using a sophisticated engine to collect information on all IT assets and relates those assets to overall business services as specific configuration items (CIs). In addition, ASG's BSP is a powerful tool to help companies become IT Infrastructure Library (ITIL) compliant.

About ASG | www.asg.com
Founded in 1986, ASG is a privately held global firm that provides a full range of enterprise software solutions in Metadata, Applications, Operations, Content, Performance, Identity, and Infrastructure Management as well as the Business Service Platform, ASG’s Business Service Management (BSM) solution. ASG is headquartered in Naples, Florida, USA, with more than 90 offices serving the Americas, Europe, Middle East, Africa, and Asia/Pacific.

About End-End Software | end-endsoftware.com
End-End Software (Asia Pacific) is a leading technology company committed to developing independent IT performance solutions with a difference. The company’s success in Asia Pacific, Europe and USA is based on its pioneering technology development and proven commitment to working closely with its clients to resolve service and application service delivery problems.

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