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Blog > June 2017 > What is Digital Workplace? And why does it matter?

What is Digital Workplace? And why does it matter?

As product manager for ASG Technologies Workspaces solution in Barcelona, Spain, I assume that the entire working universe understands what I mean by the term “Digital Workplace.” However, this assumption can lead to misunderstanding and missed opportunities—not everyone realizes how quickly this term and the tools that support it have evolved. This evolution is part of the reason ASG Technologies has invested so heavily in developing our Workspaces solution—we’re changing the conversation toward a digital workspace.

For clarity, I’m most closely aligned with Paul Miller, “The Digital Workplace is the technology-enabled space where work happens – The virtual, digital equivalent of the physical Workplace.”

To be successful or healthy, the digital workplace requires a technology layer that has been carefully designed around business strategies, all of which must consider the needs of the business’s employees who use or manage information. People are the driving force behind Workspaces.   

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From my perspective, the need for a digital workplace has always existed, but the technology lagged behind the need. Employees once travelled daily to a geo-specific office, distributed printed documents in manila folders and conducted face-to-face meetings at a large table in a schedule-limited boardroom. While elements of this office environment persist, peoples’ expectations have evolved with each new wave of technology. In this way, the telephone spawned “teleconferencing” and “telecommuting.”

Today’s business environment relies on powerful technology to connect numerous people and office locations, often separated by time zones or oceans. People connect to other businesses and employees through a complex layer of technology—Internet, email, cloud storage, desktop computers, telephones or VOIP, and mainframe systems to highlight some critical elements. Within the last decade, these virtually connected people have increasingly been remotely located, which adds another layer of complexity and risk for IT teams to consider.

And the complexity doesn’t stop at remote delivery. On average people today use more applications, services and new sources of information than previous employees. IT must stay ahead of these applications and services to remain compliant with regulations. Additionally, companies have to re-design how they work to react quickly to customer and market needs effectively, while keeping control for the sake of regulations.

Why does the digital workplace matter? While numerous studies highlight the cost savings and increased productivity of remote employees, a well-architected approach to the software and technology transforms both the work environment and the capabilities of people performing that work. It makes work easier and enables employees to combine applications, creating new tools. Keeping people engaged and productive requires that your business make use of new technologies and enable new ways to work in order to reduce cost, be effective and add value for customers.

Solutions like ASG’s Workspaces not only break down barriers between people, workplaces and technologies, these solutions allow people to be productive and creative regardless of location. Employees can use technology in the ways they want, and businesses can use the solution for competitive advantage. In addition, these solutions provide IT staff with a single interface to help ensure regulatory compliance and a consistent user experience across your enterprise.
 
Posted: 6/14/2017 8:00:00 AM by Jordi Suner | with 0 comments
Filed under: digital, Jordi, Suner, workplace, workspaces


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