- Choosing the Right CMDB
A forward-looking CMDB does more than keep an organization’s IT operations running. It draws clear connections between IT components and business services, which is the core of Business Service Management (BSM). But even more critical than the CMDB’s ability to support business as it is now, is the question of how well it will drive business innovation in the future. If a CMDB is right for modern business, it should go beyond BSM. - Third-Party White Paper by EMA:
Managing Business Service Performance in Complex Distributed Environments
In order to provide high quality, cost effective business services in complex, distributed environments, improved IT management strategies are required. Business Service Management (BSM) is a strategic approach to managing IT services in support of improved business performance. Building performance management solutions around BSM helps IT maintain agility and deliver high levels of business service performance. - Third-Party White Paper by EMA:
SLM and BSM: The Future of IT Management. Are You Ready?
SLM helps ensure that committed levels of service quality are delivered – SLM is the process of setting, measuring, and ensuring the maintenance of IT service goals. BSM is an approach to IT service management that optimizes the performance of the business. BSM provides a mapping between business objectives and the IT services that support those objectives. By providing an understanding of IT service impact on business objectives, BSM enables business managers to make informed decisions to optimize the business. - Third-Party White Paper by EMA:
Managing Business Service Performance in a Virtual Environment
Business Service Management (BSM) is of growing importance in the IT world. By managing IT systems according to the business services they support – like order entry, online sales, shipping, or customer service – IT is able to deliver on real business goals like providing competitive advantage, improving customer satisfaction, driving revenue growth, and increasing shareholder value. Virtualization is a rapidly growing technology that can help deliver these business goals. As well as providing productivity and cost benefits to IT, it can provide significant business benefits like greater agility, improved performance, high service availability, and better return on IT investments. - IT2020: The New Performance Management Paradigm
Because business success is tightly fused with technology, IT costs are rising, and this trend is expected to continue. As a result, businesses are demanding that IT be more than a static resource. IT is expected to deliver business results with a measurable contribution to the organization's bottom line. These expectations are driving a new performance management paradigm as traditional methods of managing technology performance cannot ensure maximized business use, let alone drive business results. - ASG's BSP: Beyond Business Service Management
For more than a decade, true BSM has been a goal for businesses, as well as a promise from potential providers. In reality, a good BSM plan goes beyond the standards of typical IT management; it fuses the goals of IT and business. This white paper introduces the use of a Business Service Platform (BSP) as the foundation of an effective BSM solution. - Driving Best Practices with BSM
ITIL provides a framework of customizable best practice initiatives that help organizations consistently deliver high-quality IT services. Effective ITIL implementation adds value to the IT infrastructure and improves business and service delivery. BSM solutions contribute to ITIL compliance by helping organizations manage their underlying technology and by ensuring that their IT infrastructures enhance business performance. - The Evolution of IT Operations
As organizations have improved service delivery, they have also turned their focus to presenting business value more positively. These organizations are beginning to develop true BSM systems in two ways: by understanding the metrics that successful businesses employ to determine the value of IT, and by linking these metrics and associated business services to IT infrastructure components. - The Return on Investment Provided by ASG's BSP
Over the past ten years, IT personnel costs have risen faster than hardware and software investments. IT services have not improved process-wise and still require as much manpower, if not more, to operate now as they did in the past. As firms spend 76% of their IT budget on maintenance and support, they will naturally invest in BSM solutions that will reduce costs, enable ITIL, and provide an optimal ROI. - Third-Party White Paper by EMA:
How ASG's MetaCMDB Strategy Enables More Effective BSM
As IT evolves towards a more business-aligned position, it must seek out new ways of working that support more effective operations, service creation, and service delivery. These include technologies, processes, and a culture that supports higher levels of accountability, as well as more dynamic responsiveness to business needs. This white paper looks at two of the most fundamental and conflicted concepts surrounding these requirements: BSM and the CMDB system; focusing on CMDB requirements as they support a BSM strategy, and highlighting ASG's offerings in that context.
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