Guide to Support

The following links provide information on ASG support services for prospective, new, and current customers.

Policies

Support Policy
Document summarizing what product versions ASG will support as well as explaining other factors that define the scope of ASG technical support.

Available Support Services

Customer Support Services
ASG provides dependable, quality support for our software to our diverse, worldwide customer base with interal staff using ITIL© best practices.

ASG Intelligent Support Portal Infosheet
ASG Customer Support's Intelligent Support Portal provides around-the-clock access to online support for ASG products as well as access to product expert systems, fixes, product downloads, and documentation.

Support Guides

Customer Support Guide
Manual describing ASG technical support services and explaining the process through which you can use ASG technical support most effectively.

Worldwide Professional Services Field-Developed Interface Support Guide
Document providing information about ASG's Worldwide Professional Services support approach for Field-Developed Interfaces (FDIs) as well as Professional Services support contact information and escalation procedures.

Manual explaining how to use ASG's special customer help-yourself support portal.