To expedite support response time, please follow these procedures. During non-business hours, follow these alternative procedures. In the event that a universal toll-free number is unavailable, you may use a local support number or contact the main Support Center at 1.239.435.2201 or email@example.com.
Europe, Middle-East, and Africa (EMEA)
During normal business hours, we recommend that you call the Central Support number first (except in South Africa).
Availability of the toll free number 800.3544.3578 is dependent on the telephone carrier.
All other countries (also for any non-working numbers)
Other useful contact information
|To report a CPU change and request a new license key related to the CPU change
|To request new software releases, documentation, license keys/passwords, and disaster recovery/testing passwords
if unable to download them from the Intelligent Support Portal
|To discuss anything regarding ASG invoices including maintenance/support renewal quotes, payment arrangements, payment discrepancies, misplaced invoices, etc.
|To make arrangements for outsourcing, change a company name, transfer a license, discuss license terms, or research any license discrepancies