Support Contacts
To expedite support response time, please follow these procedures. During non-business hours, follow these alternative procedures. In the event that a universal toll-free number is unavailable, you may use a local support number or contact the main Support Center at 1.239.435.2201 or support@asg.com.
The Americas
Europe, Middle-East, and Africa (EMEA)
During normal business hours, we recommend that you call the Central Support number first (except in South Africa).
Asia/Pacific (APAC)
Availability of the toll free number 800.3544.3578 is dependent on the telephone carrier.
All other countries (also for any non-working numbers)
Other useful contact information
| To report a CPU change and request a new license key related to the CPU change |
upgrades@asg.com |
| To request new software releases, documentation, license keys/passwords, and disaster recovery/testing passwords if unable to download them from the Intelligent Support Portal |
pd@asg.com or
1.239.435.2241 |
| To discuss anything regarding ASG invoices including maintenance/support renewal quotes, payment arrangements, payment discrepancies, misplaced invoices, etc. |
invoices@asg.com |
| To make arrangements for outsourcing, change a company name, transfer a license, discuss license terms, or research any license discrepancies |
contracts@asg.com |