ASG provides support throughout the world to resolve questions or problems regarding installation, operation, or use of our products. We provide all levels of support during normal business hours and emergency support during all other hours.
Our support organization is located in strategic areas around the globe to serve our diverse customer base most efficiently. Our aim is to provide responsive, dependable, quality support. Through the intelligent use of technology, we continually strive to enhance our level of service.
The primary objective of ASG's Professional Services team is to assist you in achieving self-sufficient, productive use of ASG solutions.
ASG Professional Services accelerates your deployment and optimizes your implementation of ASG solutions, providing education and training, consulting, conversion, and integration services on an as-needed basis worldwide. Our proven methodologies and experience with best practices ensure rapid, successful deployment of ASG's comprehensive portfolio of IT solutions across your enterprise.
Implementation of ASG solutions better enables your organization to satisfy clients and make your business more successful. You will be able to measure and achieve necessary service level agreements (SLAs) and improve relevant key performance indicators (KPIs). Some of the functions performed by ASG's Professional Services team include:
- Working with you to understand your business strategy and requirements
- Identifying business and technology challenges and opportunities
- Adapting ASG's proven methodologies to unique solution implementation needs