Solutions

ASG-TMON Business Service Management (BSM) for Business Managers and IT Executives

Performance Management
Provides complete control

Flexibility and TCO
A valuable asset, not a capital investment

Infrastructure Management
Total Business Service Management

ASG-TMON Dashboard
Your portal to productivity

Technical Support
ASG-TMON Customer Support


New technology enables customers to expect access to your business on demand, not just when it happens to be available. Service outages are unacceptable and hazardous to your bottom line. This is critical for organizations in which IT does not just support business processes, it is their business.

ASG-TMON BSM augments your business value by increasing the performance and availability of key business services. ASG-TMON solutions cost-effectively combine Service Management with Infrastructure Management, ensuring that mission-critical business services deliver the performance needed to meet and exceed the expectations of your customers.

ASG-TMON BSM Works Harder

ASG-TMON BSM takes care of your entire infrastructure by considering the care and management of everything that supports key business services, including controlling, tracking, managing, communicating, and reporting on the underlying infrastructure and all its supporting assets.

ASG-TMON BSM models components that comprise your key business services, and then displays the relative health of the specific components that comprise your technical ecosystem.

ASG-TMON BSM increases:

  • Customer satisfaction

  • Productivity of internal users through better performance and availability of services

  • Shareholder value by eliminating highly visible outages which can reduce investor confidence

ASG-TMON BSM provides business managers and IT executives with comprehensive Performance Management capabilities:

  • Real-time monitoring across your enterprise

  • Drill-down abilities within each environment

  • Seamless shifting between environments

  • Environment-specific utilities

  • Comprehensive analysis and reporting

  • Dashboards that provide application status at a glance

  • Proactive measures to prevent application degradation and outages

    • Dynamic problem identification and tracking

    • Manual problem tracking to ID root causes

    • Automatic alerts to key personnel

Only ASG-TMON BSM enables performance issues to seamlessly relate with the service desk management solution, including contextual incident, as well as reporting and resolving problems.

The ASG-TMON Distinction

ASG-TMON allows you to manage your environments where and how you see fit. Maximize your IT systems via easy-to-use software solutions and effective customer service, ensuring complete end-to-end coverage of performance and infrastructure. ASG-TMON offers the industry’s fastest time-to-implementation, lowest total cost of ownership, and truly flexible licensing terms. ASG-TMON provides everything your business needs to effectively, efficiently, and successfully manage your business and customer expectations.