Regardless of industry or geographic location, all organizations face the same core business issues. By enabling you to monitor, report on, and manage all aspects of IT in real-time from a business perspective, ASG’s EAMS helps you address these issues, meet your service-level agreements (SLA’s), and increase profits.
Fuse IT with Business
ASG's EAMS facilitates Business Service Management (BSM) by using a sophisticated engine to collect information on all of your organization’s IT assets, relating those assets to your key business services. By uncovering these complex relationships, ASG’s EAMS provides you with a realistic, real-time picture of exactly what is happening throughout all the layers of your business via simple status-a-glance dashboards.
ASG’s EAMS enables your organization to improve application and system availability while responding efficiently to constant business change. It helps you address your entire IT environment as a whole, and pinpoint system-wide risks in order to easily prioritize improvements. ASG’s EAMS enables IT executives and business managers to deliver the business value of current SLA’s, freeing them to focus on the future and the growth of your organization.
To ensure that the dashboards are 100% accurate at any given moment, they are continually driven by ASG’s full-featured open systems and/or mainframe scheduling solutions. ASG’s EAMS uses the world’s leading relationship mapping data repository (ASG-Rochade), the foundation of a differentiating meta configuration management database (ASG’s MetaCMDB). ASG’s MetaCMDB Viewer is similar to a whiteboard that allows managers to perform virtual “what if” analysis to determine the potential impact of changes on business and IT.
Successful organizations are able to monitor and manage increasingly complicated, growing systems when attempting to deal with issues that impact their SLA’s. ASG’s EAMS monitors an unlimited amount of data from virtually any source, then translates it into meaningful information that management can use to predict, prevent, or resolve problems before, or as soon as, they arise.
Manage Information Overload
ASG’s EAMS matches detailed technical data with related business service gaps through sophisticated data collection and correlation capabilities. It also provides maximum flexibility via customizable dashboards that display the status of all of your business services with a list of key IT-enabling components. As service problems rise up through ASG’s EAMS hierarchy, they are graphically identified on the appropriate dashboards. By drilling down into the hierarchy, users are able to isolate any component that is negatively affecting service.
As IT environments become more complex, the need to effectively manage infrastructures is becoming critical. Organizations seeking guidance are looking to established best practices like ITIL and COBIT, which provide industry-proven approaches for standardizing processes and managing the IT environment. BSM solutions contribute to ITIL compliance by helping organizations manage their underlying technology, and by ensuring that their IT infrastructures enhance business performance. ASG’s EAMS provides measurable insight into the benefits of ITIL by effectively monitoring, reporting on, and managing IT, ultimately resulting in increased end-user satisfaction, lower costs, and higher profits. To learn more about facilitating compliance with ASG’s EAMS, view the best practices white paper or the best practices webcast replay.